Tegha Ighofose

Virtual Assistant & Administrative Support — Onboarding, scheduling, reporting, client communication

Location: Lagos, Nigeria (GMT+1)
Availability: Full-time, remote
Email: ighofoseteghaa@gmail.com
Phone: +234 810 977 0920
LinkedIn: linkedin.com/in/teghaighofose

I'm a Certified Virtual Assistant currently supporting a fintech operations team — handling client onboarding, inbox and calendar management, reporting, and documentation. The four samples below show how I actually work: how I structure an onboarding process, write a status update, plan a manager's week, and write to a client.

Note: these are illustrative samples built to demonstrate my process, not confidential material from any employer.

Lender onboarding intake tracker

Sample built to show how I move a new lender from signup to live — an intake form on one side, a tracking sheet on the other. Field categories are representative of fintech lender-onboarding work; not my employer's actual form.

Form

Lender Onboarding Request

Organization details

Business name

Contact person & role

Contact email

Contact phone

Registration / licensing number (if applicable)

Platform configuration

Loan types offered

Repayment schedule (daily / weekly / monthly)

Bank / payment channels for auto-debit

Collection retry rules

Borrower notification preferences

Requested go-live date

Sheet

Onboarding Tracker

Lender	Contact	Loan type	Go-live	Status
Alaba MicroFinance	B. Adeyemi	Salary advance	Oct 14	Docs pending
Swift Capital NG	F. Nwosu	Personal loan	Oct 9	Config in progress
Bridgeway Loans	K. Eze	Merchant loan	Oct 2	Testing
Nimbus Credit	A. Bello	Salary advance	Sept 20	Live
Coastal Lending Co	T. Okafor	Personal loan	Oct 21	New submission

Every new form response lands as a row here. I update the status as each lender moves through document review, configuration, and testing, so anyone on the team can see where a client stands without asking me.

Weekly support & operations report

Sample format for a Friday stakeholder update — what moved, what's stuck, what's next.

Metric	This week	Last week
Tickets resolved	142	128
Avg. first response time	38 min	46 min
Onboarding calls completed	5	3
Escalations to management	1	2

Highlights

Completed onboarding for 3 new clients with zero missed follow-ups
Cut average first response time by clearing the support queue each morning before new tickets land
Documented the payment-mandate escalation process so the next handoff is faster

Needs attention

Recurring duplicate transaction records — flagged to the technical team, fix pending
Two clients still waiting on outstanding document requests from Day 12

Next week

Finish 30-day check-ins for this month's onboarding cohort
Update the onboarding checklist based on this month's feedback

Time-blocked weekly calendar

How I structure a manager's week — protecting deep work, batching admin, and keeping calls from sprawling across the day.

Monday

8:00–9:00Inbox & triage

9:00–11:00Deep work — no meetings

11:00–12:00Team standup

1:00–3:00Client calls

3:00–4:00Admin & documentation

Tuesday

8:00–9:00Inbox & triage

9:00–11:00Deep work

11:00–1:00Onboarding calls

2:00–3:00Admin & documentation

3:00–5:00Buffer / catch-up

Wednesday

8:00–9:00Inbox & triage

9:00–10:30Weekly report prep

11:00–1:00Client calls

2:00–4:00Deep work

4:00–5:00Follow-ups

Thursday

8:00–9:00Inbox & triage

9:00–11:00Deep work

11:00–1:00Onboarding calls

2:00–3:30Admin & documentation

3:30–5:00Buffer / catch-up

Friday

8:00–9:00Inbox & triage

9:00–11:00Weekly report & send

11:00–12:00Team sync

1:00–3:00Client calls

3:00–4:00Plan next week

Inbox & triage Deep work Calls & meetings Reporting & admin Buffer / catch-up

Client follow-up email

Sent after an onboarding call. Tone: warm, clear, and action-oriented — the client always knows what happens next.

To: [Client name]

From: Tegha Ighofose

Subject: Great speaking today — next steps for your onboarding

Hi [Client name],

Thank you for the time today — it was great to walk through your requirements and get a clearer picture of what a smooth first month looks like for your team.

Here's what happens next:

— I'll share the folder and onboarding checklist by end of day
— Our first check-in is booked for [date] at [time]
— If anything urgent comes up before then, just reply here and I'll get back to you within a few hours

Let me know if I've missed anything from today's call.

Best,
Tegha

Get in touch

Available full-time, remote. Comfortable covering UK, EU, and US hours.

Emailighofoseteghaa@gmail.com

Phone / WhatsApp+234 810 977 0920

Email Tegha Connect on LinkedIn

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